Guarantee scheme
A guarantee in place: STO Garant
In order to meet its statutory obligation to provide a guarantee, Triptoscana uses STO
Garant, a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets
(ACM). You can check that this is the case by visiting STO Garant’s website and verifying that the
organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all
information relating to STO Garant at www.sto-garant.nl/en.
Whether STO Garant's guarantee applies to a particular (travel) offer made by Triptoscana is
specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which
conditions apply. You can find the Guarantee Scheme on STO Garant's website (www.sto-
garant.nl/en/downloads).
How it works
If STO Garant's guarantee applies to your booking, you do not pay the booking amount to
Triptoscana but instead into the escrow account belonging to Stichting Derdengelden Certo
Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the
Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve
until the trip booked has come to an end. The booking amount is then released to Triptoscana
on the day after your trip ends. If Triptoscana should become financially insolvent
before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme
details how you can make a claim under the guarantee in such cases.
In order to meet its statutory obligation to provide a guarantee, Triptoscana uses STO
Garant, a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets
(ACM). You can check that this is the case by visiting STO Garant’s website and verifying that the
organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all
information relating to STO Garant at www.sto-garant.nl/en.
Whether STO Garant's guarantee applies to a particular (travel) offer made by Triptoscana is
specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which
conditions apply. You can find the Guarantee Scheme on STO Garant's website (www.sto-
garant.nl/en/downloads).
How it works
If STO Garant's guarantee applies to your booking, you do not pay the booking amount to
Triptoscana but instead into the escrow account belonging to Stichting Derdengelden Certo
Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the
Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve
until the trip booked has come to an end. The booking amount is then released to Triptoscana
on the day after your trip ends. If Triptoscana should become financially insolvent
before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme
details how you can make a claim under the guarantee in such cases.
